Customer purchase policy
Refund Policy
Soraccreen offers a straightforward refund window for its downloadable digital products.
Last updated · August 30, 2026Thank you for purchasing from Soraccreen. We want customers to feel confident when trying our digital products.
If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the purchase date.
What this policy covers
The 14-day refund policy applies to Soraccreen digital products—including PDF ebooks and guides—purchased through our website.
A request may be submitted within the refund window regardless of whether the digital file has already been downloaded or accessed.
How to request a refund
Email tech.soraccreen@outlook.com within 14 days of the purchase date. Include:
- Your full name.
- The email address used during checkout.
- Your order number, transaction number or receipt identifier, if available.
We will review the request and confirm whether it falls within the 14-day refund window. We may request additional information if needed to locate and verify the order.
How approved refunds are processed
Soraccreen uses Whop and the payment services available through its checkout to process customer transactions. An approved refund will be submitted through the applicable provider and returned to the original payment method.
The time required for funds to appear depends on the payment method, payment provider, bank or card issuer. Soraccreen cannot control processing delays after an approved refund has been submitted.
Requests made after 14 days
Refunds are generally unavailable after 14 days from the purchase date, except where required by applicable law, including any mandatory rights concerning products that are faulty, unavailable or materially different from their description.
This policy does not limit consumer rights that cannot lawfully be excluded under the laws applicable in your country or region.