Soraccreen help center

Questions, meet clear answers.

Find information about purchasing, payments, digital delivery, downloads and using your Soraccreen resources.

01

Delivery and access

After your payment is confirmed, an email containing your secure download link should arrive within a few minutes. Your purchase is supplied as a PDF containing the relevant guidance, instructions and reusable material.

Soraccreen guides are delivered as PDF files. They can be opened on desktop computers, tablets and mobile devices using a modern browser or PDF reader. Where permitted by the document, text can also be copied into your workflow.

02

Compatibility and use

The prompt structures are intended to work with widely used general-purpose AI assistants, including ChatGPT, Claude, Gemini and DeepSeek. Results can vary by platform, model, settings and the quality of the information you provide.

Yes. The resources are structured to help you organize your facts, goals and context before asking an AI assistant for a draft. You should still review, edit and verify the resulting material before using it.

03

Payments and refunds

Soraccreen offers a 14-day refund window for its digital products. You may email us within 14 days of purchase to request a refund. After that period, refunds are generally unavailable except where required by applicable law. Approved refunds are returned through the payment provider to the original payment method.

Soraccreen support

Still looking for an answer?

If the FAQ did not resolve your question, contact our support team and tell us what you need help with. For order-related questions, include the email address used during checkout.

Support hours · Monday–Friday · 9 AM–5 PM