Privacy Policy

We may collect information you provide directly and information generated when you use our website or purchase a product. This may include:

• Identity and contact information: Your name, email address, billing address and other contact details supplied during checkout or support correspondence.
• Transaction information: Information about products purchased, transaction status, payment method category, refunds and related order activity.
• Technical information: Your IP address, browser and device type, operating system, approximate location, time zone and website usage information.
• Communications: Information contained in messages you send to our support team.

Complete payment-card details are generally collected and processed by the checkout and payment providers, rather than directly by Soraccreen.

Personal information may be used to:

• Process orders, confirm payments and provide access to purchased digital products.
• Respond to questions, provide technical assistance and reissue eligible download access.
• Detect, investigate and help prevent fraud, chargebacks, abuse and unauthorized access.
• Send essential transactional messages concerning an order, payment, refund or product delivery.
• Maintain, troubleshoot and improve the security and operation of the website.
• Comply with applicable legal, tax, accounting and regulatory obligations.

We may share information with service providers when it is reasonably necessary to operate the website, complete transactions, deliver purchases, provide support or comply with legal requirements.

If an installment, digital-wallet or other alternative payment option is selected, information may also be provided to the company supplying that payment method to determine availability, process the transaction and prevent fraud.

We may also use website-hosting, security, email, analytics and support providers. These providers may process limited information to perform services on our behalf.

We do not sell personal information to marketing agencies.

We retain personal information for as long as reasonably necessary to provide the requested services and fulfill the purposes described in this policy. Information may be retained longer when required for legal, tax, accounting, fraud-prevention, dispute-resolution or reporting purposes.

We use reasonable administrative and technical measures, including HTTPS encryption for website traffic, to help protect personal information. No online service or storage method can guarantee absolute security.

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain information.
• Object to or request restriction of certain processing.
• Withdraw consent when processing is based on consent.

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request. You may also need to contact Whop or another payment provider directly concerning information that it controls independently.

To ask a privacy question or submit a privacy request, contact: